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Support & Assistance: Hosting FAQ's

Clients - Hosting - Ensim
Questions
  1. I am having trouble connecting via FTP, whats wrong?
  2. I have logged in, where is the web directory?
  3. I can't access the web based control panel.
  4. What is the path to perl?
  5. What is the path to my HTML/CGI Scripts?
  6. My CGI script isn't working, Can you help?
  7. I can't send mail out, what's wrong?
  8. How can I manage my MySQL Database?
  9. What is my MySQL Database name?
  10. What is my username and password to access my database?
  11. What is the MySQL Server Host Name?
  12. Login Error: Reason - Domain Has Been Suspended
  13. How can I add a POP3 account?
  14. How can I use the extra databases that came with my account?
  15. My domain is not yet live/transferred. How can I preview my website?
  16. What is the path to Sendmail?
  17. Can I have a catch-all email account?

Answers
  1. I am having trouble connecting via FTP, whats wrong?
    If you have recently been moved to one of the new servers, your ISP may still be directing you to the old server.

    If you believe this to be the case, try entering the IP address of your new server in the "FTP Host Name" entry of your FTP connection.

    You should also note the following:
    Your login name is in the form of an email address. Eg: domainadmin@domain.com is your login name.

    If you are still having difficulty connecting and have checked your password, try replacing the @ sign with hash (#) in your login name as some FTP programs may have difficulty with this.
    [Back to top]

    I have logged in, where is the web directory?
    Once logged in, you will be placed in a start directory with three links:
    - mainwebsite_cgi
    - mainwebsite_html
    - mainwebsite_perl


    mainwebsite_html is the location for all html pages, images, documents etc.

    mainwebsite_cgi is the location for any CGI scripts that need to be uploaded.
    NB: the url to access these scripts will be http://www.yourdomainname.com/cgi-bin/
    Please ensure you have applied the correct permissions to your scripts using CHMOD.

    mainwebsite_perl, is NOT for your Perl CGI scripts. This is where you upload Perl extensions for the Apache web server.
    [Back to top]

    I can't access the web based control panel.
    The majority of problems are related to the fact that the control panel resides on a non-standard port.
    You should ensure that you have access to port 19638 if you are behind a firewall.

    If you still cannot access the control panel, try accessing the address without using a proxy.
    [Back to top]

    What is the path to perl?
    #!/usr/bin/perl
    [Back to top]

    What is the path to my HTML/CGI Scripts?
    Many PHP/CGI scripts will ask for the path to certain files. The script is referring to the actual disk path, this is not what your FTP client shows you. /home/virtual/yourdomain.com/var/www/html/ /home/virtual/yourdomain.com/var/cgi-bin/
    [Back to top]

    My CGI script isn't working, Can you help?
    Here's a few common solutions to try that usually get the script working properly.
    1. Use ASCII mode when uploading CGI scripts.
    2. Make sure the script is in mainwebsite_cgi.
    3. CHMOD the script to 755. 4. Make sure the path to perl is specified as: #!/usr/bin/perl If you continue to have problems contact Support.
    [Back to top]

    I can't send mail out, what's wrong?
    For security purposes you are required to authenticate with the SMTP server in order to send mail.
    Most email clients have a option to enable authentication. Make sure you check/enable this option and enter your username / password just as you would to retrieve mail. Also make sure you are using the mailboxname@domain.com format to login.
    [Back to top]

    How can I manage my MySQL Database?
    Login to your control panel and click 'Configure MySQL Database / phpMyAdmin'. Here you can setup databases and access phpMyAdmin.
    [Back to top]

    What is my MySQL Database name?
    Your database name will be yourdomain_com, yourdomain_net, yourdomain_org or any other top level domain extension. Use whichever is appropriate for your domain.
    [Back to top]

    What is my username and password to access my database?
    Your username is the same username that you use to login to your control panel. You must first set a password by clicking 'change mysql password' and set a password there before you can login to phpMyAdmin or your database.
    [Back to top]

    What is the MySQL Server Host Name?
    localhost
    [Back to top]

    Login Error: Reason - Domain Has Been Suspended
    This usually happens when a @ is used in the username field. Ensim seperates the username and domain into seperate fields. Please make sure you use the format below: Login: username Domain: yourdomain.com Password: password
    [Back to top]

    How can I add a POP3 account?
    From inside your control panel click 'Mailboxes/Users'. Add a user with the desired email name. For example adding the user sales will create the email account sales@yourdomain.com
    [Back to top]

    How can I use the extra databases that came with my account?
    You will need to contact customer service to have your additonal databases setup. Please include your MySQL username and password.
    [Back to top]

    My domain is not yet live/transferred. How can I preview my website?
    Login to your control panel, click 'Site Summary'. You will see a Domain Preview URL.
    [Back to top]

    What is the path to Sendmail?
    /usr/lib/sendmail
    [Back to top]

    Can I have a catch-all email account?
    A catch-all account routes all mail not destined to a particular mailbox to a default mailbox. In this way you can receive mail to lots of addresses without having to setup corresponding users/mailboxes on the system. It will also catch mail that was sent to an incorrect address (eg: infp@ instead of info@).

    Setting Up:
    Log in to your control panel and click on the aliases link on the left hand side.
    Click the "add alias" button.
    Add a new alias called "catch-all".
    From the accounts list select the mailbox you wish the mail to be routed to, or supply an external email address.
    [Back to top]

 
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